Steve Ritchie had a few specific intentions when he was recently named CEO of Papa John’s International; one of the most notable of these was to improve diversity and customer service in the fast food giant. He stated as much in an open letter to everyone in the company when he said that diversity, equity, and inclusion were his top priorities in the role; he also claimed that Papa John’s as a company believed in equity, fairness, respect, and opportunity for everyone.
Because of that, Steve Ritchie Papa John’s has taken a note from Starbucks and began diversity training for all of its employees. Contrary to the coffee giants, Papa John’s decision to undergo diversity training didn’t have much of an impetus beyond a new change in CEO. In Starbucks’ case, however, the diversity training followed national outcry against the company in the midst of tense race relations in the United States. The most significant factor, in this case, was when two black customers were arrested at a Starbucks in Philadelphia; this was because a store manager mistakenly believed that the two were loitering and called the police.What followed was a national outcry against Starbucks, with many calling for a boycott. However, Papa John’s isn’t facing much criticism for its treatment of minorities in its stores.
Instead, it’s something that Steve Ritchie Papa John’s has been passionate about for years. Instead, the company may be looking to ensure that no such event happens in their store; it’s also to ensure that every customer feels welcome in each of their stores. There’s also another significant contrast between both Papa John’s and Starbucks’ handling of the diversity training.
When Starbucks began its training, the coffee giant closed a significant amount of its stores to concentrate on the training. However, this has been something that Papa John’s has been keen to avoid. As such, Steve Ritchie has ensured that the company only has a minimal effect on its operating hours across each of its stores. As the training progresses, Steve Ritchie hopes, customers will then be able to see an overall positive impact on the companies customer service. Visit This Page for additional information.
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